MACs Product Feedback Form

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With an inventory of over 100,000 different parts, purchased from several hundred suppliers located around the world, maintaining high quality standards is an ongoing and complicated challenge at MAC's. Our goal is to provide, at a reasonable cost, parts which look and perform at least as well as the originals.

To assist us in our continuing quality effort, we are providing a form for you to report quality issues. You are an important part of the process and your input will make a difference.

We will investigate every reported quality problem, however, we will not contact you regarding this issue unless we need further clarification. If you need a response, please send an e-mail to MAC's.

Items marked in red text are required.

First Name:

Last Name:

E-Mail Address:

MAC's Customer Number (if known):

Year of your car/truck:

Vehicle Identification Number (VIN):

MAC's Catalog or Microsite Used:

MAC's Part Number:

MAC's Invoice Number:

Purchase Date:

Installation Date:

General
Was the part correctly described in a catalog?	Yes No N/A
Was the part correctly described on the website?	Yes No N/A
Was the part correctly described by a salesperson?	Yes No N/A
Was the part packaged in a proper manner?	Yes No N/A
Installation
Was the part or kit complete?	Yes No
Did it fit as expected?	Yes No
Did it fit but require some modification?	Yes No
Did it require instructions but have none?	Yes No
Did it have instructions but they were incomplete/unclear?	Yes No
Function
Did the part work?	Yes No
Did it work but not as expected?	Yes No
Did it work but not the same way as the original?	Yes No
Did it fail in service?	Yes No
Originality
Did the part differ from the original in appearance?	Yes No
Was the part's appearance as expected?	Yes No
Did the part differ from the original in function?	Yes No
Did the part differ from the original in quality?	Yes No
Appearance
Was the finish damaged?	Yes No
Was the finish peeling off?	Yes No
Was the finish pitted?	Yes No
Did the components of the part look cheap?	Yes No
Did the part look out of place because it is a retro-fit?	Yes No
Comments/Explanation Or

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